Make Better Decisions

Make Better Decisions

Like almost everything else, decision making is a skill that we can improve with practice. The biggest problem is that with hindsight, we tend to judge our decisions by the outcome rather than the process we used [if there even was one!]. The first stage is to look at where we might be going wrong. In their book ‘Decisive’, Chip and Dan Heath find four common ‘villains’ in our decision making process – and offer solutions to each: VILLAINSOLUTIONNARROW FRAMINGWe haven’t fully understood the problemWIDEN YOUR OPTIONSExpand your understanding and choicesCONFIRMATION BIASSeeking information that confirms existing beliefsTEST YOUR ASSUMPTIONSFind people who disagree with the suggested solution(s)SHORT-TERM EMOTION“This solution takes away […]

Silence Is Dangerous

Silence Is Dangerous

Studies across the world have repeatedly shown that in around 85% of businesses, people are aware that there are problems but are afraid to raise them. In her book and TED talks, Margaret Heffernan calls this ‘Willful Blindness’ – the point where we have chosen to ignore something because that seems like the easier path. Why don’t we speak up? What is it that we are afraid of? Most often, we are worried about the conflict that will result from pointing out a problem. This is a very human response, and one that we don’t just see in business – we see it in our personal lives too. In order […]