Reaction v Response

Reaction v Response

After surviving Nazi concentration camps, Viktor Frankl famously talked about the gap between stimulus and response. What he called “the last of the human freedoms” is our ability to choose our response to any given situation. I recently came across a variation of this idea in an interview with Harvard professor Sheila Heen, an expert on communication and negotiation. She spoke about how the key to managing difficult conversations is understanding that our reaction to what is being said does not necessarily have to dictate our response. When someone criticises us, or accuses us in some way, our first reaction is very often to defend ourselves – to point out […]